Monitoring Violations

Rahal tracks all policy violations to help you understand travel patterns and improve policies. This guide covers how to access and analyze violation data.

Accessing Violation Data

1. Go to Policies → Violations
2. View the violations data table
3. Use filters to find specific violations

Violation Table

The violations table shows:

Filtering Violations

By Date Range

1. Click the date filter
2. Select start and end dates
3. Apply filter

By User

1. Search for a specific employee
2. Select from results
3. View only their violations

By Policy

1. Select a policy from the dropdown
2. View violations for that policy only

By Service Type

Filter by:

• Flights - Flight violations only
• Hotels - Hotel violations only
• All - Both types

By Violation Type

Filter by specific violation types:

• Price exceeded
• Cabin class not allowed
• Star rating not allowed
• Too many stops
• Insufficient advance booking
• Nights exceeded

By Resolution Status

Filter by:

• Pending - Awaiting approval
• Approved - Request was approved
• Rejected - Request was rejected
• N/A - No approval needed (Allowed/Blocked)

Violation Details

Click on any violation to see full details:

• Booking information - Flight/hotel details
• Policy rule matched - Which rule triggered the violation
• Violation specifics - Exactly what was violated
• Reason code - User's justification (if provided)
• Notes - Additional context from user
• Resolution - Who approved/rejected, when, with what notes

Exporting Data

Export violations for reporting:

1. Apply any filters you want
2. Click Export CSV
3. Download the file

The export includes all visible columns and respects current filters.

Analyzing Trends

Common Questions

Which violations occur most?

1. View all violations
2. Sort by violation type
3. Identify patterns

Who violates policy most?

1. Filter by date range
2. Group by user (export and analyze)
3. Review top violators

Are budgets realistic?

1. Filter by "Price exceeded"
2. Look at excess amounts
3. If many small excesses, budgets may be too tight

Which routes need attention?

1. Filter flight violations
2. Look for patterns by origin/destination
3. Consider route-specific rules

Using Insights

Based on violation analysis:

Resolution Tracking

For violations requiring approval:

Pending

• Request submitted, awaiting review
• Appears in admin's booking requests

Approved

• Admin approved the request
• Shows who approved and when
• May include approval notes

Rejected

• Admin rejected the request
• Shows who rejected and when
• Should include rejection reason

Notifications

Configure violation notifications:

1. Go to company settings
2. Find notification preferences
3. Enable alerts for:
   • High-value violations
   • Blocked bookings
   • Pending approvals

Best Practices

1. Review weekly - Regular monitoring catches issues early
2. Look for patterns - Individual violations matter less than trends
3. Act on insights - Use data to improve policies
4. Follow up on blocks - Blocked bookings may indicate policy gaps
5. Track approval rates - Very high rates suggest policy is too strict
6. Export for stakeholders - Share violation reports with management