Tracking Requests

After submitting a booking request, you'll want to track its status and review the details. This guide shows you how.

Accessing Your Requests

Request List View

The requests list shows all your booking requests in a card grid:

Card Information

Each request card displays:

Filtering Requests

You can filter your request list by status:

Click a filter button to apply it.

Viewing Request Details

Click any request card to open the detail page.

Detail Page Layout

The detail page is organized into sections:

Header

• Back button — Return to the request list
• Page title — "Booking Requests"
• Request ID — The unique identifier (shown below title)
• Status badge — Current status
• Cancel button — (Only for PENDING requests)

Main Content (Left Column)

Flights Section (if any)

• Card per flight showing:
  • Route (origin → destination)
  • Departure date and time
  • Arrival date and time
  • Airline and flight number
  • Cabin class
  • Traveler counts

Hotels Section (if any)

• Card per hotel showing:
  • Hotel name and star rating
  • City location
  • Check-in and check-out dates
  • Room configurations

Travelers Section

• Grid of traveler cards showing:
  • Full name with title
  • Traveler type badge (Adult/Child/Infant)
  • Email and phone
  • Birth date
  • Nationality

Notes Section (if any)

• Your submitted notes displayed in full

Summary Sidebar (Right Column)

• Requested By — User name who submitted
• Created At — Submission date
• Travelers — Count
• Flights — Count
• Hotels — Count
• Total — Combined price

Expanding Traveler List

If your request has many travelers:

• First 4 travelers are shown by default
• Click Show All to see everyone
• Click Show Less to collapse

Understanding Request Status

Pending

Your request is waiting to be reviewed by an administrator.

What to expect:

• Admin will review all details
• Admin may modify items before approval
• Processing time varies by company
• You can cancel if plans change

What you can do:

• View all request details
• Cancel the request if needed
• Wait for admin decision

Completed

Your request has been approved by an administrator.

What this means:

• Your travel is approved
• Travel team will make the actual booking
• Budget is confirmed (moved from reserved to spent)

What you can do:

• View the approved details
• Wait for booking confirmation
• Check your confirmed bookings in the Flights/Hotels tabs

Cancelled

Your request was rejected by an admin or withdrawn by you.

What this means:

• No booking will be made
• Budget reservation is released (if any)
• You may need to submit a new request

What you can do:

• View the request for reference
• Submit a new request with different options if needed

Checking for Updates

Currently, request status updates are visible by viewing the request:

1. Return to My Bookings → Requests
2. Check the status badge on your request
3. Open the detail page for full information

Request History

All your requests are kept in the system:

• Completed requests for approved travel
• Cancelled requests for historical reference
• Use filters to find past requests

Common Questions

How long will my request take to process?

Processing time depends on your company's workflow. Contact your travel administrator if a request is pending longer than expected.

Can I see why my request was cancelled?

Check the request notes—admins often add explanation when cancelling requests.

What if the admin modified my request?

When you view a completed request, you'll see the approved version which may differ from your original submission if the admin made changes.

Can I resubmit a cancelled request?

You'll need to go through the booking flow again and submit a new request. The original cancelled request cannot be reopened.