Viewing Orders
How to search, filter, and view order details in the dashboard
Viewing Orders
The Travel Zone Dashboard provides powerful tools for finding and viewing order information.
Order List
Navigate to Orders in the main menu to access the order list.
List Columns
| Column | Description |
|---|---|
| Created Date | When the order was created |
| Order ID | Unique order identifier (clickable to copy) |
| User ID | Buyer's user ID (clickable to copy) |
| User Name | Buyer's display name |
| User Phone | Buyer's phone number |
| Provider | Payment provider used |
| Payment ID | External payment reference |
| Payment Amount | Total amount (including BNPL fees) |
| Service | Booking type (air, hotel, package) |
| Status | Current order status |
Filtering Orders
Use the filter bar to narrow results:
By Order ID
Enter the full or partial order ID to find a specific order.
By User ID
Search for all orders from a specific user.
By Status
Filter by order status:
ACCEPTED— Awaiting paymentPAID— Payment verifiedIN_PROGRESS— ProcessingFINALIZED— CompleteNOT_PAID— Payment timeoutFAILED— Error occurredREFUNDED— Refunded
By Provider
Filter by payment provider:
SUPER_QI_APPCHECKOUT_COMBNPLQI_SERVICES_APP
Pagination
Use pagination controls to navigate through results:
- 5, 10, or 20 items per page
- Page navigation arrows
Order Details
Click Details on any order to view complete information.
General Info Section
Displays key order metadata:
| Field | Description |
|---|---|
| Order ID | Full order identifier |
| Status | Current status |
| User ID | Buyer reference |
| User Name | Buyer display name |
| User Phone | Buyer contact (clickable link) |
| Created Date | Order creation timestamp |
Quick Actions
Available actions depend on order status and your permissions:
| Action | Availability | Effect |
|---|---|---|
| Mark as Finalized | All statuses except FINALIZED | Changes status to FINALIZED |
| Mark as Refunded | All statuses except REFUNDED | Changes status to REFUNDED |
Status changes are logged as events. Use these actions only when manually resolving orders.
Tabs
The order detail view has three tabs:
Reservations Tab
Lists all reservations linked to this order:
| Column | Description |
|---|---|
| Created Date | When reservation was created |
| Reservation ID | External reservation reference |
| Reservation Type | AIR or HOTEL |
| Payment Amount | Price + BNPL fee |
| Reservation Amount | Base price |
| Status | Reservation status |
| Actions | Edit, delete, view details |
For package orders: Shows trip booking information instead.
Payments Tab
Transactions
Shows payment transactions:
| Column | Description |
|---|---|
| Created Date | Transaction timestamp |
| Provider | Payment provider |
| Payment Amount | Amount paid |
| Refunded Amount | Total refunded |
| Transaction ID | Internal reference |
| Payment ID | External reference |
Refunds
Shows refund history:
| Column | Description |
|---|---|
| Created Date | Refund timestamp |
| Currency | Refund currency |
| Amount | Refund amount |
| Refund ID | Internal reference |
| Transaction ID | Original transaction |
| External Reference | Provider reference |
Events Tab
Shows the complete event audit trail:
| Column | Description |
|---|---|
| Created Date | Event timestamp (with time) |
| Event Type | Event category |
| Actions | View event data |
Finding Specific Orders
By Exact Order ID
- Navigate to Orders
- Enter the complete order ID in the "Order ID" filter
- Press Enter or click outside the field
By User
- Navigate to Orders
- Enter the user ID in the "User ID" filter
- All orders for that user will appear
By Status
- Navigate to Orders
- Select status from the "Status" dropdown
- List updates automatically
Combining Filters
Filters can be combined for precise searches:
- User ID + Status = Find user's failed orders
- Provider + Status = Find BNPL orders in progress
Copying IDs
Order and user IDs can be copied with one click:
- Hover over the ID field
- Click the copy icon
- ID is copied to clipboard
This is useful for:
- Sharing order references with team members
- Using IDs in API calls or queries
- Recording IDs in support tickets
Exporting Orders
The order list does not include a built-in export feature. For data export needs:
- Use the API directly (
GET /admin/orders) - Contact system administrators for bulk exports
- Use database access for reporting
Performance Tips
Large Result Sets
When viewing many orders:
- Use filters to narrow results
- Start with status filter (e.g.,
FAILEDonly) - Use specific user ID if known
Slow Loading
If the list loads slowly:
- Reduce items per page
- Add more specific filters
- Check network connectivity