Admin Guide

This guide covers how to view, manage, and troubleshoot booking orders in the Travel Zone Dashboard.

Dashboard Overview

The Travel Zone Dashboard provides comprehensive order management capabilities:

• Order List: View all orders with filtering and search
• Order Details: Deep dive into individual orders
• Reservations: Manage flight and hotel reservations
• Transactions: View payment and refund history
• Events: Access the complete audit trail

Key Admin Tasks

Dashboard Navigation

Orders Section

Access via the main navigation → Orders

The orders list shows:

• Created date
• Order ID
• User ID and name
• Provider
• Payment amount
• Service type
• Status

Quick Actions

From the order list:

• Details: View complete order information
• Copy ID: Copy order or user ID to clipboard

From order details:

• Mark as Finalized: Change status to FINALIZED
• Mark as Refunded: Change status to REFUNDED
• Add Reservation: Link additional reservations
• View Event Data: Inspect event payloads

Permission Requirements

Order management requires specific permissions:

Common Workflows

Investigating a Failed Order

1. Find the order using Order ID or User ID filter
2. Click Details to view order information
3. Navigate to Events tab
4. Look for ORDER_ENCOUNTERED_ERROR events
5. Review error details in event data
6. Take appropriate action (manual resolution, refund, etc.)

Verifying a Successful Booking

1. Locate the order in the list
2. Confirm status is FINALIZED
3. View Reservations tab to verify all reservations are OK
4. Check Events tab for complete sequence:
   • ORDER_CREATED
   • ORDER_PAYMENT_VERIFIED_TO_BE_PAID
   • ORDER_RESERVATION_CREATED (for each reservation)
   • ORDER_RESERVATION_TICKET_ISSUED (for flights)

Processing a Customer Refund Request

1. Locate the order
2. View Payments tab → Transactions
3. Click refund action on the transaction
4. Enter refund details
5. Submit refund request
6. Verify order status changes to REFUNDED

Status Color Coding

Orders are color-coded for quick identification:

Reservations:

Events: