Troubleshooting
Common issues and solutions for hotel booking
Hotel Booking Troubleshooting
Solutions for common issues when searching for and booking hotels.
Search Issues
No Hotels Found
Symptoms: Search returns zero hotels for your destination and dates.
Possible causes:
| Cause | Solution |
|---|---|
| Destination not covered | Try a nearby city |
| No availability for dates | Search different dates |
| Filters too restrictive | Clear filters and try again |
Search Taking Too Long
Symptoms: Results page shows loading for an extended period.
Possible causes:
| Cause | Solution |
|---|---|
| Slow connection | Check your internet connection |
| Popular destination | Wait for search to complete |
The progress indicator shows how complete the search is.
Booking Issues
Hotel No Longer Available
Symptoms: Error when trying to proceed with selected rooms.
Why this happens: Room availability and prices can change between search and booking.
Solutions:
- Return to hotel details and select different rooms
- Try searching again for latest availability
- Book sooner to reduce this risk
Cannot Complete Booking
Symptoms: Error when clicking confirm button.
Possible causes:
| Cause | Solution |
|---|---|
| Session expired | Refresh and try again |
| Network error | Check connection, retry |
| Missing traveler info | Ensure all travelers have required details |
| Terms not accepted | Check the terms acceptance box |
Booking Blocked by Policy
Symptoms: Policy status shows "Blocked" and you cannot proceed.
Solutions:
- Choose a different hotel that complies with policy
- Look for lower star ratings if higher ones are blocked
- Check price per night against policy limits
- Contact your administrator if you believe the booking should be allowed
Room Selection Issues
No Room Options Available
Symptoms: Selected hotel shows no rooms for your configuration.
Possible causes:
| Cause | Solution |
|---|---|
| Too many guests per room | Split into more rooms |
| Rooms sold out | Choose different dates |
| Configuration not supported | Adjust adults/children counts |
Cannot Select All Rooms
Symptoms: Some room slots cannot be filled.
Solutions:
- Ensure you select one option for each room
- Check that room capacity matches your guest configuration
- Try different room type combinations
Traveler Assignment Issues
Traveler Not Available
Symptoms: Expected traveler doesn't appear in selection list.
Possible causes:
| Cause | Solution |
|---|---|
| Traveler not created | Add traveler in Travelers section first |
| Missing delegation | Ask user to delegate traveler access |
| Already assigned | Each traveler can only be in one room |
Cannot Select Lead Traveler
Symptoms: No option to mark a traveler as lead.
Possible causes:
| Cause | Solution |
|---|---|
| No adults assigned | Assign at least one adult to any room |
| Children only | Lead must be an adult (12+ years) |
Policy Issues
Unexpected Policy Violations
Symptoms: Hotel shows policy violations you didn't expect.
Possible causes:
| Cause | Check |
|---|---|
| Price per night limit | Total is divided by nights to get nightly rate |
| Star rating restriction | Your policy may only allow certain ratings |
| Advance booking | Policy may require booking further in advance |
Tip: Click on the policy status to view detailed rule information.
Request Issues
Request Not Created
Symptoms: Expected booking request but got direct booking.
Possible causes:
- Hotel was within policy limits
- Company uses Direct Booking mode
- Your role allows direct booking
Request Stuck Pending
Symptoms: Booking request shows Pending for extended time.
What to do:
- Check with your manager or travel administrator
- View request details in My Bookings > Requests
- Contact support if urgent travel is needed
Getting Help
If issues persist:
- Note any error messages displayed
- Note your search criteria and selected hotel/rooms
- Contact your company's travel administrator
- Use the WhatsApp support option for urgent issues