Troubleshooting
Common issues and solutions for flight booking
Flight Booking Troubleshooting
Solutions for common issues when searching for and booking flights.
Search Issues
No Results Found
Symptoms: Search returns zero flights for your route and dates.
Possible causes:
| Cause | Solution |
|---|---|
| Route not served | Try nearby airports or connecting cities |
| No flights on selected date | Search different dates |
| Filters too restrictive | Clear all filters and try again |
| Cabin class unavailable | Search Economy for more options |
Search Taking Too Long
Symptoms: Results page shows loading for an extended period.
Possible causes:
| Cause | Solution |
|---|---|
| Slow connection | Check your internet connection |
| High demand route | Wait for search to complete |
| Complex itinerary | Try simpler route options |
Note: Initial results appear quickly, with additional flights loading progressively.
Booking Issues
Flight No Longer Available
Symptoms: Error message when trying to proceed with a selected flight.
Why this happens: Flight availability and prices can change between search and booking, especially during busy travel periods.
Solutions:
- Return to search results and select a different flight
- Try searching again for the latest availability
- Book earlier in the process to reduce this risk
Cannot Complete Booking
Symptoms: Error when clicking confirm or submit button.
Possible causes:
| Cause | Solution |
|---|---|
| Session expired | Refresh the page and try again |
| Network error | Check connection, retry |
| Missing traveler info | Ensure all traveler details are complete |
| Terms not accepted | Check the terms acceptance box |
Booking Blocked by Policy
Symptoms: Policy status shows "Blocked" and you cannot proceed.
Solutions:
- Choose a different flight that complies with policy
- Look for Economy class options if Business is blocked
- Check for direct flights if stops are restricted
- Contact your administrator if you believe the booking should be allowed
Policy Issues
Unexpected Policy Violations
Symptoms: Flight shows policy violations you didn't expect.
Possible causes:
| Cause | Check |
|---|---|
| Price tier mismatch | Your flight duration may fall into a lower-budget tier |
| Cabin class restriction | Business/First may be blocked for your route type |
| Advance booking | Policy may require booking further in advance |
Tip: Click on the policy status to view detailed rule information.
Cannot Find Compliant Flights
Symptoms: All search results show policy violations.
Solutions:
- Filter by lowest price to find budget-compliant options
- Try Economy class if higher classes are restricted
- Search for direct flights if stops are penalized
- Consider flexible dates if advance booking is required
Traveler Issues
Traveler Not Available for Selection
Symptoms: Expected traveler doesn't appear in selection list.
Possible causes:
| Cause | Solution |
|---|---|
| Traveler not created | Add the traveler first in Travelers section |
| Missing delegation | Ask user to delegate traveler access |
| Wrong booking context | Check you're booking for the correct user |
Passport Information Missing
Symptoms: Warning about missing passport during booking.
Solutions:
- Go to Travelers section
- Select the traveler
- Add passport information
- Return to booking flow
Request Issues
Request Not Created
Symptoms: Expected booking request but got direct booking.
Possible causes:
- Flight was within policy limits
- Company uses Direct Booking mode
- Your role allows direct booking
Request Stuck Pending
Symptoms: Booking request shows Pending for extended time.
What to do:
- Check with your manager or travel administrator
- View request details in My Bookings > Requests
- Contact support if urgent travel is needed
Getting Help
If issues persist:
- Note any error messages displayed
- Note your search criteria and selected flight
- Contact your company's travel administrator
- Use the WhatsApp support option for urgent issues